Summary
The Membership Services Assistant reports to the Membership Service Manager and manages all aspects of health insurance-related sales and services and supports the Membership Service Manager in the delivery of other member benefits. The Membership Services Assistant is the primary member contact for all insurance-related inquiries and seeks to increase members' participation in the Cultural Alliance's health and dental insurance programs, thus increasing the value of membership and likelihood of renewal. By maximizing participation in the health insurance program, the Membership Assistant also helps to develop new earned income for the Alliance.

Primary Responsibilities

• Administer the Cultural Alliance’s Independence Blue Cross (IBC) health insurance program and United Concordia (UCCI) dental insurance program, providing customer support and serving as the Alliance’s primary contact with representatives from IBC and United Concordia.
• Recruit new insurance subscribers by identifying members not currently utilizing our health and/or dental insurance coverage and presenting the benefits of switching to the Cultural Alliance’s program; present rate quotes as requested.
• Maintain benefits- related member contacts and notes in the Cultural Alliance database.
• Conduct annual IBC and UCCI open enrollment.
• Support and inform members about value-added Alliance benefits including: health and dental insurance, discounted directors and officers insurance, Office Basics office supply program, PhillyFunSavers, Globalfit discounted fitness club membership, etc.
• Assist Membership Services Manager with new member recruitment, annual membership renewal, development and communication of new member benefits, maintenance of member records and files, and other duties as assigned.
• Attain and maintain a valid Pennsylvania Accident and Health Insurance License.

Qualifications

• Undergraduate degree or equivalent experience
• Excellent communication and interpersonal skills
• Strong organizational skills and multitasking abilities
• Computer proficiency in Microsoft Office and Internet applications
• Interest in nonprofit organizations and/or arts & culture

Greater Philadelphia Cultural Alliance
The Greater Philadelphia Cultural Alliance is a leadership organization of over 280 nonprofit arts and cultural institutions. The Cultural Alliance leads the effort to expand awareness of, participation in and support for arts and culture in the region. The Cultural Alliance offers its employees competitive compensation including an excellent flexible benefits plan. For detailed information on the Alliance, go to http://www.philaculture.org.

To apply
Applications for this position are closed. Thanks for your interest.

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Making Greater Philadelphia one of the foremost creative regions in the world.

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Making Greater Philadelphia one of the foremost creative regions in the world.