Looks like SEPTA has a new customer outreach program. If you go to the homepage there's a link on the lower right side to a survey and a message on their news page that says:

SEPTA Creates New Customer Outreach Program
Online Surveys Offer Convenient Way for Riders to Provide Feedback
SEPTA has developed a quick and simple way for customers to provide input and suggestions on a range of topic driven questions through a new online survey.

The new survey program will focus on issues relating to SEPTA’s programs to enhance customer convenience, cleanliness, courtesy, and communications and other timely subjects relating to projects, service, and programs.

At least one new survey will be published every two weeks with results available online, so customers are encouraged to visit the online survey page often.
SEPTA will continue to use its annual Customer Satisfaction survey format with a more detailed survey conducted over the phone or at stations, but this new electronic survey was designed for the convenience of busy customers who still want to provide input or a suggestion.

1. Convenience: (Reliability, Frequency, Accessibility)
2. Cleanliness: (In stations, On Vehicles)
3. Courtesy: (Operators, Conductors, Cashiers, Staff)
4. Communication: (Vehicle and Route Designators, Signage, Schedules, Way Finding Devices)

all this stuff takes money
i guess it's time to raise fares again

That isn't much of a survey.
In New York the MTA had a rider report card for all the subway lines that was rather extensive for grading the service instead of having four options that you had to figure which was the most important.
I'd give them a point for trying, but deduct two points for halfassery.

I have to agree - that's the most pathetic survey I've ever seen. I hope future surveys are more comprehensive.

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No matter where you go, there you are. (b.banzai)

I guess you don't pay attention. SEPTA HAS money. About a billion in money.


But thanks for playing "SEPTA Sucks".

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TAFKATLB(TheArtistFormerlyKnowAsTheLoveBelow)

2. Is there a service attribute or priority we have overlooked? Please tell us about it

Throw it out and start again.

If anyone bothered to read the original posting, it says new online surveys would be conducted every two weeks and more in-depth surveys would be done on the phone and in-person.

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You can now request any and all Streets Department services online:
http://www.phila.gov/streets/request_service.html

This online survey supplants but does not replace SEPTA's annual Customer Satisfaction Survey.

Here's a summary of the results of the most recent survey.

However: SEPTA also used to issue Rider Report Cards on (I think) a quarterly basis; I remember being handed an OCR card to fill out for one one day at Juniper Street on the way to work. I see no evidence that this form of service assessment continues.

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Sandy Smith, Exile on Market Street, Philadelphia
“Basically I figure guns are like gays: They seem a lot more sinister and threatening until you get to know a few; and once you have one in the house, you can get downright defensive about them.” --Theresa Neilson Hayden

Do they have anything like the MTA's Permanent Citizens Advisory Committee?
Or do they engage in the we know what is good for you Soviet central planning school of public involvement?

OK, I have been chastened.