So, once again we tried to give the London another chance and they failed us.

Yes, I know brunch is an animal unto itself in the restaurant biz, but I also know that people who work at/own the London read this blog. And if you're gonna offer brunch as a meal, do it right and don't waste your patrons' time. Especially since so much competition is coming into the 'hood.

The situation:

Having just come from a lovely morning at the PMA, we sat down outside at the London. It wasn't busy and the hostess was courteous.

The waiter came over and took our drink orders - coffee and OJ. Coffee was good, OJ was not. Either it was fermented or someone turned it into a bad mimosa. Either way, not what I wanted and not fresh squeezed as the waiter claimed. When he returned we sent the OJ back and ordered our meal - a beet salad to split, the biscuits with sausage gravy and the french toast.

15 minutes later after being told the kitchen was "slammed," though it didn't seem busy, my replacement OJ finally arrived. Fine, thank you, forgiven - OJ happens and kitchens get backed up.

20 more minutes later, we inquired on the whereabouts of our meal and were told that the line chef was "having trouble with his eggs, he can't poach them and they keep breaking." Now I'm hungry and don't particularly care about the line cook's eggs, especially since I didn't order any.

5 minutes later, our brunch comes and we asked about the missing salad.

Waiter: "Did you order a salad? What kind?"

Me: "Yes, we ordered a beet salad."

Waiter: "Do you still want it?"

Me: "No, never mind."

Waiter (walking away): "Well, enjoy the food we did give you."

Me:

The food was OK. My husband's contained no sausage, just ground hamburger, though his egg yolks were unbroken, so I guess the line cook figured his eggs out. My french toast was OK, not worth the wait.

I realize that there's a lot more important things going on in this world than where I eat my brunch, but I'm annoyed. Here this establishment is asking for support from the 'hood and they can't even get food out in a timely fashion. I don't want apologies, I don't want excuses, I just want to eat my overpriced starch/protein/fat without 'tude and in a reasonable amount of time.

So, now I've vented and I feel better. And I hope the London gets the protesters out of their hair, but we're never going back. Seven years since we've been in this 'hood, countless meals and never once have we had a pleasant one at the London.

May the foie be with you.

My Guess Is Indifferent Service Is The Culture Of London Grill.

I Concluded Good Service Was Meaningless To The Owner(s) And I Stopped Going To London Grill.

It must be Post Traumatic Stress Disorder.

thinking back, I cannot ever recall being satisfied with the service at london. Even at the bar. Live and learn.

Ahh, me neither. Twice eaten in the bar area when it was dead and once in the dining room when it was rather busy. Both times were miserable service failures. I support them with the protestors but have lost patience with the rest of the way they run their establishment

The shame of it all is that it took about 6 visits for the lesson to sink in and for us to stop going. Probably because they have an awesome location and a pretty good menu.

Wow. I thought I was in small company thinking that the service there was lousy because the place always seems pretty busy; but apparently the sentiment is shared by at least a few others. It took me three visits, with horrendous service on each one, to conclude that I wouldn't be returning. The food is decent, but not good enough to justify the waits and mistakes.

__________________
"Everything that guy just said is bull$h!t! Thank you."

-- Vincent LaGuardia Gambini

two of us sat at a table outside....waitress looks in our direction, then visits with a table of about 5-6, apparently personal friends....we put down menus....they talk...she looks in our direction....i put up my hand....she turns away, they giggle, chat, they are uber cool, quite fabulous....minutes pass...we are very hungry....she comes to the table after about ten minutes....we get up and leave. I don't eat there anymore.

We used to go for the fries (the French fries used to be my favorite in the city).. Once I even made a comment to the bartender that though the new fries were good, the ones they used to serve were fabulous!! The bartender took a rude tone back at us and let me know that I was the only one who didn't like the new ones better.. Sure, fine.. Whatever...

Alas, we gave up on London grill over a year ago... On our final night going there, Girlfriend and I waited over 20 minutes for service after being seated.. Couldn't get a drink.. Couldn't get anyone to acknowledge we existed... Nothing... We walked out with nowhere particular in mind for dinner. Walked around the block and discovered Bridgid's around the corner... Decided to give it a try... Better food & FANTASTIC service, and it's cheaper.. Triple score!

ive never really had a problem with the service at london grill.....and ive eaten/drank there a number of times

i do have one big gripe though

we started going for happy hour a bunch of times on either thursdays or friday .....we liked the 3 dollars happy hour idea (3 dollar any pint/3 dollar appetizers) ...pretty sweet deal.....one day my gf and i decided to sit outside since it was a nice day out ....... order 6 pints between the two of us........get the bill........30 bucks........i asked the waitress "isnt it 3 dollar happy hour?? our bill should only be 18?" ..........come to find out the 3 dollar happy hour is only if you sit inside.....it doesnt apply to outside

that is quite possibly the most ridiculous thing ever!!!!!!