OxyJen,
I have been a patient with Hager (back when she was Hager/Weiss) for almost 10 years. Never had a problem.
First visit at the new place was a disaster. I hate the location but was willing to overlook it until...
Wait time was completely unacceptable (echoing girlfiend on this), attitude was horrendous, I could go on and on... One woman in front of me was asked to leave because they couldn't find her appt in the computer. Normally, I'd side with the schedulers on this but there was an issue with my appt, too (for labs). Just horrible. I called later to speak to the office about what happened - they didn't care (with the exception of one of the original staffers from Kute/Hager).
I have yet to hear one positive story about the new practice. In fact, one of my friends summed up her experience this way: "I felt like the riff raff from across the river."
Thanks for all of the great suggestions. I went with one that was emailed to me - we'll see what happens!
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