I wonder if the service actually worked for anybody. The City was unlucky here and picked the wrong contractor for the job. Too bad we were the guinea pig. I had high hopes for the project, like everyone else.


The blacklash isn't just effecting Earthlink. Sprint is now faltering financially because of its horrible customer service--the lowest of all telco carriers.

http://bigcharts.marketwatch.com/qui...sid=5141&time=

The stockholders can't ignore this. In just 12 months the stock has gone from $22 and some change down to 9 measly dollars. I'm betting "S" continues to F--- up in customer service, never gets back an edge--eventually dumps part of the Nextel assets on its network [the merger failed, face it]... and becomes a takeover target.

Jeez, with S at 9 bucks I wonder why it hasn't fallen victim to a takeover attempt yet.


Comcast is also in a pickle with a new market cap slapped on it by the FCC and also notoriously bad customer service which they are working hard to remedy. They do have a team of 6 people hired at Comcast dedicated to locating nastygrams posted about the company across the Internet, find out who posted them, and try to resolve those customer service issues through a "crack team" of service reps at the HQ to nip customer problems in the bud before they flower into extremely embarrassing YouTube videos which trash the company's reputation.

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